Terms and Conditions
Perfect Moment are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details: Perfect Moment 169 Boundary Lane, Welwyn Garden City, Hertfordshire, AL7 4EQ, United Kingdom Phone: 01727 852389/ 01707332430 Email: info @ pmflorist.co.uk VAT 745 3806 21 Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept all credit cards, Visa, Mastercard, Maestro, Solo. You may send your credit card information via phone or over the Internet.
Orders that are cancelled online or via the phone are subject to a £2.00 cancellation fee.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Delivery Schedule Orders received before 1:00 pm UK time for UK delivery will be delivered on the same day. Orders received after 1:00pm and International orders are generally delivered the following day. Orders with a specified delivery date will be delivered on that day (note must be received before 1:00 p.m. if for same day). Orders placed to be delivered on a Sunday will be delivered on the prior Saturday, Unless a Sunday delivery of £7.95 has been paid and we are open- i.e Mothering Sunday. Orders placed to be delivered on a public holiday will be delivered the next working day.
Ordering a specific item from our website: Due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. Our skilled florists may substitute flowers for one similar in style, quality and value. The wrapping of our flowers will vary from the images on our website, you may specify if you would like your flowers wrapped in paper or a specific colour of cellophane, but this is not always guaranteed due to product change and availability. Where our designs include a sundry item like a Floral box, vase or basket it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative.
Standard delivery from £5.00. Sunday Delivery £7.95
No timed deliveries - except for funeral tributes.
Please telephone on 01707 332430 if you have an emergency order.
If you require specific flowers please telephone on 01727 852389/ 01707332430 at least 24 hours before delivery is required.
Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop. If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Perfect Moments earliest convenience. Our policy is not to leave flowers/plant without a signature unless instructed by sender; this is at senders own risk. Perfect Moment are not responsible for theft or damage of flowers, plants or sundries if left. We take care of our flowers and ensure freshness and quality at all times. Tax Charges Orders are inclusive of 20% VAT Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee We guarantee your satisfaction. Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01707 332430 Privacy Policy Perfect Moment do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third parties for goods delivery purposes Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm